Yes I was told tonight that they will not and are not obligated to explain why the payments are being withheld, that it is their right to hold any payments for as long as they please.
Then they said they would not return to the funds to the customer they had to dispute the charges at which point they will be me for the dispute. (Based on the merchant agreement) So they are holding the funds for some fugazi reason and then intend on billing me if I try obtain my own funds. The ethics, customer service and small business support is inconceivably terrible.
