Hi there, @Kirsten26.
Let's make sure that the Customer Balance Summary report is filtered to All dates. This way, we can see all of your customer's balances. Here's how:
- Go to Reports and select Customers & Receivables.
- Click Customer Balance Summary.
- Filter the Dates to All.
If the report still shows that there aren't any balances for that specific customer, I'd recommend following the suggested steps provided by my colleague Tori B.
If the issue persists, repair your company file using QuickBooks File Doctor.
If your company file can’t be fixed by rebuilding the data or using the File Doctor, contact support and we’ll help you fix the file.
Let me know how it goes by adding a comment down below. Have a great day ahead.
