This is not the impression we want you to experience when sending an invoice to your customer, cannon3.
Payment processing is an add-on feature through QuickBooks Payments. If you don't have QuickBooks Payments, you can still email invoices to your customers but they won't be able to pay directly from the invoice. If you have, we'll need to turn on the feature to allow customers to pay directly from an invoice. To learn more about this one, see the Turn on online invoice payments in QuickBooks Desktop article.
Then, turn on online payments for all customers.
- Go to Edit and select Preferences.
- Choose Payments and then the Company Preferences tab.
- In the Online Payments section, select the payment methods you want to make available to all customers. Then select OK.
- Press Apply to existing customers.
Once done, send an online invoice to your customers again. Just follow the steps and details in the Send online invoices in the QuickBooks Desktop article. If the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up their account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.
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