Hello there, @tom_mericle.
I want to ensure this is taken care of, but before I do, may I know if what is your company email address? This way, I can give you the right information.
Additionally, you can always check out our Community Help Articles to work with QuickBooks Online.
If there's anything else I can help you with concerning QuickBooks Online, please feel free to visit the Community again. I'm always here to assist.
