Hi Michelle,
I tried following your instructions however, it gave me the RED are you sure you want to do this because you've already reconciled message.
I have this issue for all of 2018 so I need to figure out how to fix all the deposits so the Customer Account balances are accurate. I already show the Customer in the Received From column and I show Consulting Income in the Account column. I'm guessing that with the auto download transactions from a bank account that you still need to receive payments first before accepting the deposits, even though you select the customer in the Received From column. Anyways...I also don't know where the plus (+) icon is that you are referring to ~ it sounds like it might open a Receive Payment option?
Is it even possible to correct these after the bank account has already been reconciled, without throwing off balances? If not, maybe I can do journal entries to fix it? My client's previous QB account had decades of information in it and it was throwing off tax returns so I went in and recreated the entire year for 2017 and was hoping to start clean but now I have this deposit issue. Any advice you can give me would be greatly appreciated!!
