Thanks for joining the thread, David.
Have you tried the recommended resolutions stated above?
If not yet, you can follow their instructions. Otherwise, you’ll need to contact our Technical support for further assistance. They can investigate what’s causing the issue and can provide additional fixes.
Here’s how:
- Select the Help menu.
- In the Assistant window, type in “Talk to a human.”
- Enter your brief concern in the field.
- Enter/select I still need a human.
- Click Get help from a human.
- Choose a way to connect with our representatives.
Our Support page is always available if you need tips and resources. It also contains videos and webinars that can help manage your business. Just make sure to select QuickBooks Online in the Product list.
Please don’t hesitate to reach out in the Community if you have other customer concerns. We’ll be here to help you out.
