Thanks for following this thread, Pro1.
I appreciate for adding a screenshot of your concern. This gives us a clearer picture of why you’re unable to set the email notifications option.
In situations like this, we’ll have to review the setup of your merchant account and QBO. The process requires us to open your account, which I’m unable to perform in the Community for security reasons.
Thus, I recommend you get in touch with our Payments Services Team for further assistance. They’ll guide you on how to turn on the Email Alerts option and help make sure you can see the customer’s name in the statement. To get the support hours and types for our Payments Services Team, tap here to view the complete information.
I’m adding an article to help with your future tasks. It contains topics that answer common questions about the Payments feature. These resource will guide you on how to check the funding status, fix card reader issues, payments processing, etc: QuickBooks Payments FAQ.
Don’t hesitate to click the Reply button and add a comment if you need help with QBO. I’ll jump right back in to assist further. Have a good one.
