Hi there, rigneyhomecraft.
I'm here to help you void an eCheck payments.
The reversal process can be done through your QuickBooks Payment account. However, reflecting the disputed transaction under the customer's name isn't available. You can void or refund eCheck payment at a certain period of time:
- If you process an eCheck transaction before 3:00 PM, you can void it until 3:00 PM on the same day.
- If you process an eCheck transaction after 3:00 PM, you can void it until 3:00 PM on the next day.
- If you process an ACH transaction and it's already funded, the merchant needs to use cash or other means for a refund.
Once the transaction is successfully reversed, this will go back to your client's account. As an alternative, you can follow these steps to reverse an ACH transaction:
Here's how:
- Sign in to your QuickBooks Payments account.
- From the Activity & Reports drop-down, click Transactions.
- Enter the appropriate date range and select Search.
- Select the Transaction ID or the transaction you want to reverse.
- Choose Reverse (Void/Credit).
- Checkmark the box for the desired transaction, then Submit.
For your reference, you can review the steps through this resource: Void or refund transactions in QuickBooks Payments.
If you're still unable to process a refund, I'd suggest reaching out to our QuickBooks Payments Team. They'll be able to pull up your account and submit a request to refund that your eCheck payment.
In addition, you can check these articles below for more insights:
Keep me posted if you have further questions about refunding an eCheck payment. I'm just a post away. Have a great weekend!
