I appreciate you for checking your profile and make sure it was correct, @milkapratt04.
Since everything was set up correctly, I'd recommend reporting this issue to our Merchant Support Team. They have the tools to pull up your account secure and make sure the notifications will be sent to your emails. You can see their contact information through this link: Contact Payments Support.
Also, for future reference, let me share this guide containing links to different processes you can perform using the Payment feature:
Reach out to me if you have any other concerns or questions about the product. I’ll be right here ready to answer them for you. Have a good one.
