They took this one step further. I requested a call from QB support and when I got the call it sounded like the same guy who had been calling me. He offered help but transferred me to someone else he said could help me with my particular problem. I was on the phone with him for 1.5 hours. He helped and it was pretty muck like other calls but he did use a you tube video as an example; I don’t know if that’s typical or not. He even connected to view my screen using GlanceGuest. He then transferred me back to the first guy, first explaining that I had to update billing on my annual fee. It turned out to be ‘Jason’ who had called the previous times requesting an update. I went along, partly curious and partly exhausted for the 1.5 hours and all the QBO headaches I’ve had. I gave him my card number, called back shortly afterwards where a support person asked me to search the Intuit site for my transaction and it wasn’t there.
The phone number he is calling from is [Removed] and the email after the call came from Robin at [email address removed]. The charge on my card says qbsupport, which I will of course dispute.
It is highly disturbing to me that they called me through the QuickBooks system when I requested a call!
