RobHere
Level 4

Payments

@Need223 @seasea @Nick96 @Test2Go @Plumbing19 @Anonymous 

 

If you are still receiving the below error (let's face it, you likely are), please read this post.

 

QuickBooks Payments Error
There was an error communicating with the QuickBooks Payments service

 

Hi all, my case was escalated to "Intuit’s Office of the President" - a fancy name for the place they send customers that are upset and making a lot of noise :-) As a result, I received a call from a very nice "tier 3" support person, and she promised to provide me with daily updates.

Sadly, she provided no useful updates or indication on when this bug will be resolved. She stated that the "good news" is that more customers have recently been attached to the investigation. The message: the more customers we can get attached to the investigate, the more focus QuickBooks will put on fixing the bug.

So please be sure your company is "attached" to the bug investigation INV-58475. I posted instructions to (hopefully) make it easier here: https://quickbooks.intuit.com/learn-support/en-us/payments/re-quickbooks-for-mac-there-was-an-error-communicating-with-the/01/872258/highlight/true#M28775