So here is the final word from QB support... After many hours and several days worth of working with a very helpful support agent, Toni, the verdict is, at this time, there is no solution. QB is aware of the problem and they have a team working to try to repair it. When they have a fix, they will probably send it out in a software update. There is no time frame, but I am hoping (but not expecting) that it will be soon.
Our company was so excited to add this option to our QB so that our customers can pay their invoices online. We spent hours researching, installing, and learning how to use this Bill Pay option, just to find that it doesn't actually work. How disappointing and frustrating!!! Hopefully QB will get this problem solved soon!
