Payments
I appreciate you for contacting our Support Team to get this resolved, @bjk20080. Let me provide additional details to get this fixed.
The option to edit or customize the payment instructions of QuickBooks Payments is unavailable. What we can do is customize the invoices before sending this one to your customers. Then they'll access their email, and select the Review and pay or Pay invoice button to open and pay for the invoice.
Since you're using the old address, you can update your email information. This way, you can send invoices to your customers through QuickBooks. Before doing so, make sure you log in as the Master Admin of the account.
Here's how:
- Sign in to your QuickBooks Payment account.
- Select Account, then choose Account Profile
- Go to the Contact information section. Then, select Edit.
- Then after making changes, select Submit.
Get to know more about changing your QuickBooks Payments account information through this article: Change your business info for your QuickBooks Payments account.
If you still can't update the details, I'd recommend reaching out to your Payments Support Team. They can pull up your account and help you update the details. Here's a link to reach them: Contact Payments Support.
In the meantime, here's an article that'll answer the most frequently asked questions about QuickBooks Payments: FAQ Articles. It includes topics about funding status, account management, and payment processing, to name a few.
I'm always here to hear if you have any other concerns with QuickBooks Online. You're always welcome to post again or leave a reply below. Have a good day and stay safe.
