Welcome to the Community, @AthensTek.
This isn't the kind of service we want you to experience, and I'd like to make it up with you.
We know that the delays in depositing the payments to your bank account are painful, especially when you need the funds. But we're obligated to protect the interests of all parties involved in the payment process. You can refer to your merchant service agreement for more information.
Usually, Intuit will hold the funds for about 3 - 5 business days and then move them to your bank account. However, if it's beyond the time frame, I'd highly suggest reaching out to our QuickBooks Payments Team. I understand that you've already contacted them before, but they're the best support group that can handle issues like this. They have the tools that can trace the funds and make further actions to move them into your bank account.
You might want to learn more about when QuickBooks deposits customer payments into your bank account. Here's an article you can read for more details: Find out when QuickBooks Payments deposits customer payments.
Thank you for your loyalty to QuickBooks, @AthensTek. And I hope you can still extend your patience as we're working this out for you.
