We are right there with you Christopher From Texas..
We recently experienced three consecutive "Withheld payments" over the last two weeks. I was able to provide all the supporting documentation for the first two holds and they released the funds days later. Then comes the third hold. This hold really hurt our business as the amount was considerable large. This payment was needed to cover payroll for the week. Naturally, the hold still exists after a week. I also provided the required documentation to get this hold released.
After reviewing this particular forum and others, this is a practice that appears to be common for Intuit Quickbooks Processing. Even though my review of this transaction shows approved when I look at my managed account, apparently, it was not approved according to someone reviewing this transaction.
After the first hold, I was told this was automated and the system flags accounts for review periodically. Well, they lied. What are the odds of the System flagging three consecutive card payments for review in a very short period of time?
Well, we are also fed up. No customer service. No good explanations. Lies and financial practices that need to be reported. We are in the process of closing all of our services with Intuit and Quickbooks. After 10 years of using QB and Intuit products, the only response from the last contact we had trying to resolve this issue was "Sorry to see you go." Well, we are not sorry to go! To many other options out there to put up with unscrupulous practices...
