Hi R_Crane,
You can create a partial refund within the QuickBooks Payments platform, so you won't need to enter your customer's credit card information. Here's how:
- Sign in to your QuickBooks Payments account.
- From the Activity & Reports drop-down, select Transactions.
- Enter the appropriate date range, then Search.
- Select the Transaction ID or the transaction you want to reverse.
- Select Reverse (Void/Credit).
- Type in the amount you want to refund, then click Submit.
- A receipt of the transaction will display on the screen. Select E-mail or Print to get a copy of the receipt.
You can also check out this article for your additional reference: Understand fees for refunds or void transactions.
Feel free to go back to this thread if you have other questions in mind.
