I understand that you've been through a lot already, Travis14. I can help you get to the bottom of this so you can get back to business.
Since you've mentioned that you've upgraded to QB 2021, you also have to make sure you've set up payments in QBDT 2021. You need to turn on payments in QBDT so that an online payment option will be available. This way, your customers can pay their invoices online using a credit card or ACH bank transfer.
Here are the steps:
- From the Customers menu select Create Invoices.
- Select Turn on under Your customer can’t pay this invoice online.
- On the Change Invoice Options window, choose the appropriate method.
- Complete the information on the Create Invoices window.
- Press the Email option.
The steps should help you get the Pay Now link available in no time!
I have added some resources you can use that provide more information about E-invoicing in QBDT as well as the signing up process for payments:
I'm always here if you have any other payment concerns.
