Hi there, FashionGreekUSC.
I know how important for your business to have the convenience fees properly recorded in QBO. Let me route you in the right direction to get the feature working back to normal.
We’ll have to check the settings of your company to identify the cause of the issue. Also, it requires collating of personal data to access your account.
Reaching out to our QBO Care Team ensures your information is viewed in a secure environment. Once the account is fully verified, they’ll start performing the troubleshooting steps.
When the permanent solution is available, our agents will guide you on how to apply it in QBO. Let me share the steps on how to contact our support team.
- Click the Help icon at the top to open the QB Assistant window.
- In the Assistant tab, enter the issue/topic in the field box.
- Press the Get help from a human link and follow the on-screen steps to complete the process.
- Select Chat with us or Have us call you.
For tips and resources to get acclimated to QBO tasks, click here to access our self-help articles. From there, you’ll see the topics for each process including sales and customer transactions.
Don’t hesitate to click the Reply button if you have other concerns. I’ll get back to make sure you’re taken care of. Have a good one.
