Hello, alcohol123.
Since you've tried the steps provided by my colleagues above and still doesn't work. To isolate this case, we can perform other basic troubleshooting steps to fix the issue.
There are some reasons why this occurs, which may cause damage data, and we can fix this by performing the Verify data and Rebuild utility tools in QuickBooks Desktop. This way, it'll return to its default order and automatically fixes minor company record data issues. Though, you need to back up your data first before performing these steps below to save your company data if file corruption happens.
Let me show you how:
Verify Data:
- Press the File menu.
- Choose Utilities from the drop-down option.
- Select Verify Data.
- Tap Ok to continue.
Rebuild Data:
- Click the File tab at the top.
- Select Utilities from the drop-down option.
- Choose Rebuild Data.
- Press Ok on Rebuild has completed.
When the verify/rebuilding data finished, we can close and reopen your file to revamp it. Or restart your computer to refresh your QuickBooks data.
However, if the issue persists after doing the steps above, I suggest contacting our QuickBooks Desktop Support Team. They can further investigate why you're getting this issue.
Before doing so, please check out our support hours to ensure that we address your concerns on time.
Let me know how everything goes by leaving a comment below or if there's anything else I can help you. I'm always around to help you out. Take care!
