Payments
Hello and welcome to the Community, @ADUser.
It would be my pleasure to help you change the amount of a received payment. Check out the steps below to get started:
Change Received Payment Amount
- From QuickBooks Online, navigate to the Sales tab. Select the Customers section.
- Find the customer whose payment needs changed in the list, and click on their name.
- Click the payment you'll be changing to open it. Use the filter (funnel icon) if you need help locating it.
- On the Receive Payment screen, find the Invoice that was paid with this transaction and change the amount in the Payment field.
- Click Save and close.
This video gives a brief overview of the process:
The instructions here will allow you to change the Payment amount like a champ. You can also edit transactions directly from the register if you find it easier. Please be sure to let me know if there's anything else I can do for you. Thanks for reaching out, wishing you a wonderful weekend ahead.
