Payments
I'll work with you in fixing the notification issue, userjeff.
When you're not receiving email notifications from your QuickBooks Payments account, it's possible that your settings is not configured properly, or the email is added in the Spam or Junk mail folder.
Let's make sure to check your payments settings by following these steps:
- Sign in to the Merchant Service Center.
- Go to Account > Settings & Alerts.
In the Email Alerts section, choose Yes for each notification you'd like to receive.
- To get emailed each month when your payment statement is available, choose Yes for Receive Statement Notification.
- To get emailed each time funds are deposited to your account, choose Yes for Receive Credit Card Deposit Notification.
Enter the email address where you'd like to receive these notifications. You can add multiple email addresses by separating them with semi-colons. In the empty box that appears when you click a notification's Yes radio button, enter the email address that you want to receive the notification. If you enter nothing, notifications go to the email address on file with Intuit Customer Service. (This may differ from the email you use to sign into the merchant service center. More on email addresses.)
Click Save Changes.
Once done, access your email and review your Spam or Junk folders. If you're still not seeing the payments notification email, I'd recommend reaching out to our QuickBooks Payments Support.
You can click the Chat with us link in this article: Contact Payments.
You're always welcome to get back to me if you have other questions or concerns with your QuickBooks Online account. Take care and stay safe!
