After recently reconciling our books, we found a payment that was "disputed". For what ever reason, the payment was made and never received by our bank. This left the account appearing to be paid with zero balance since QB recognized the payment and applied it to the invoice. The only way that we found it was when we saw a QBO payment still sitting in the deposit folder after a couple months.
My questions is: Is there a way to get notified when something is "disputed"? We literally had to click on the payment details page to see that it was "disputed". It would of been caught quicker if we reconciled more often but up to this point, we had no clue this was "disputed". Is there a report that we can print that shows all online payments and the final result?
Also, how is this handled? Just delete the payment and have the customer pay the invoice again? They have been notified and they do not know what happened either.
