Thanks for checking in with us, Cindilou.
I've check here on our and there's no reported case where customers encounter a problem when converting a check to bill payment. We can try deleting and re-creating the check to show it as Bill-Pmt-Check. Just double-click the check to delete and make sure the transaction has a bill. Then, pay the bill in QucikBooks. If the transaction is already reconciled, you can still delete and recreate the check to show it as a Bill Payment Check. Just do a mini reconciliation or special reconciliation to re-reconcile the transaction. See the Reconcile previously deleted and re-entered checking or credit card transactions article for more details.
Just in case you don't want to delete the reconciled check, re-open it and add a description in the Memo field that it is a Bill Payment one. If you need further assistance in converting check to bill payments, feel free to reach out to our Technical Support Team. From there, they'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
- Click the Help icon on the top menu.
- Choose QuickBooks Desktop Help.
- Tap Contact us.
- Select Search for something else and enter your concern in the Tell us more about your question: field.
- Tap Search.
- Choose Start a Message or Get Phone Number to connect with our support.
Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions.
I'd like to know how things going after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.
