Thanks for bringing this one to our attention and providing us in-depth details of your concern, netispguy.
We have an ongoing investigation where customers encountered an error "You must set a transaction amount" when applying a credit memo to an invoice. Our engineers are working together on the permanent fix of this issue. In this case, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users. Then, they'll send you an email notification once there's an update on this issue.
You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.
I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always.
