Hello,
First, thank you for your help everyone. The issue I am having is, I have two payments of the same amount that has been applied to 1 invoice. I believe the reason why this happened was because the person who entered the payment believed an invoice didn't exist and didn't believe the client was in quickbooks so she created a new client but spelled their name slightly differently, she then applied the payment but later this was merged with the original client record. I can't seem to find out how to delete the payment. I've tried everything in this thread and it still says "payment must be deleted". How can I find this payment to delete it? Thank you for your help with this.
