So this is kind of ridiculous. I AM THE Accountant! I asked if journal entries are the way to solve this problem, and you're giving me a link on how to create a journal entry. That's pretty lame. Contacting Bill.com is not a helpful suggestion either. They void the check - end of their story. There's nothing wrong with my "account" with them, and you have to understand enough of the process/interface to know that. They couldn't care less about my client's bank recs, and they shouldn't. That is strictly QB territory. If QB had a little more interest in really solving this problem, you need to think off the script a little. This has to be a relatively common problem when the USPS doesn't deliver.
1. Intuit is letting Bill.com effect prior periods. If Intuit really owns the QB data and wants to solve this problem, they wouldn't allow Bill.com to touch those prior periods. It's not proper accounting. Use your partner to come up with a real solution.
2. This issue is similar to the process when a user gets a NSF notice from QuickBooks Payments that either their customer's funds are insufficient or their account couldn't be found. There is a QB endorsed process that solves this problem by creating essentially a dummy invoice with a different product code to allow the original NSF payment to be linked to the dummy invoice. This frees up the original invoice for new payment method, and makes sure revenue/expenses are correctly stated and in the proper periods. This is where QB needs to concentrate their brain power - I couldn't get the last steps of matching the return of the funds back to the bank account with anything, so I missed something. But it could work and if you could work out that process you could be a hero!
Sorry to shoot the messenger, but your message was very feeble!
