Payments
Thanks for adding clarifications to your concern, SkeenLaw.
An issue with your current browser can cause this type of behavior. Since no paid invoice showing when your trying to send one, we can perform some basic troubleshooting to narrow down this concern.
Let's start by using a private browser. This type of browser doesn't keep files in it's cache reason why it's considered to be a good place to start the isolation of this issue.
Here are the keyboard shortcuts depending on the browser you're using:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works fine with Private Browsing or Incognito window, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can also try switching to another supported browser to be thorough.
If you get the same result, I suggest you get in touch with our QuickBooks Care Team. This needs further investigation so you'll be able to send the paid invoice information to your clients.
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
You can check out this article for our most updated contact information: Support hours and types.
Should you need additional help with this or questions about invoices, feel free to reach out to me. It's always my pleasure to assist you.
