Payments
I've got you covered, @melaw0825.
I'll help ensure you can resolve the issue you have with your vendor bills and purchase orders in QuickBooks.
Have you turned on the Enhanced Inventory Receiving (EIR) feature in QuickBooks? If so, you'll need to create an Item Receipt to receive the non-inventory items and close the purchase orders.
For more info about it, please review this article: Turn on Enhanced Inventory Receiving (EIR).
If not, then you can open a sample file to test if this is a data issue. Here's how:
- Open your QuickBooks.
- On the No Company Open screen, select a sample file from the Open a sample file drop-down.
- Perform the same set of steps as you normally would.
If you get the desired result, then the original file might be damaged. In this case, I recommend running the QuickBooks Verify and Rebuild tool. This can help identify and repair data damage.
Here's how to Verify your data (original company file):
- Go to the File menu at the top.
- Select Utilities, and then choose Verify Data.
If the Verify data detects an issue, you can Rebuild your file. For more info about the process, please check out this article: Verify and Rebuild data in QBDT.
Also, I'd appreciate it if you can provide screenshots so I can give more troubleshooting steps to fix your issue.
To learn more about the newly added features for QuickBooks 2021, please refer to this article: What's new in QuickBooks Desktop.
Lastly, you can pull up some vendor-related reports to ensure the accuracy of your records. To achieve this, go to the Reports menu, and then select the desired report from the Vendor & Payables section.
Feel free to comment back below if you have follow-up questions about this. I'd be glad to help you some more.
