Thanks for getting back to us here, @jeffreyk28.
I have an idea about why your unused credits aren't available when making a payment. Let's run the verify and rebuild tool to check if it has something to do with your data. This tool self-identifies the most commonly known data issues within a company file and self-resolves most data integrity issues.
Let me show you how:
- Go to the File menu at the top, then select Utilities.
- Choose Verify Data. "QuickBooks detected no problems with your data," no further action is needed.
- "Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.
To rebuild:
- Go to the File menu at the top, then select Utilities.
- Choose Rebuild Data.
After running the tool, restart your computer and try receiving the payment again. For details about the tools, check out this guide: Verify and Rebuild Data in QuickBooks Desktop.
In case you need help with other customer tasks, click this link to go to our general customer's topic with articles.
Let me know in the reply section below if you still have questions or concerns. I'll be around to answer them for you. Take care and have a great day ahead.
