jeffreyk28
Level 1

Apply credit memo to payment

I created a credit memo and left it available to be used at a later time. It shows up in my open invoice listing. I then received payment from customer. The payment consists of 3 invoices and the credit memo. I go to receive payment and select the customer. The 3 invoices show and I can select them to be applied to the payment.  The credit memo does not appear. How do I apply the credit memo to this payment?