Hello @dailycardinal,
Let's create a credit memo and manually enter the credit card account of your customer to give a refund. Let me show you how.
- Go to Customers.
- Select Credit Memos/Refunds.
- Choose a customer, a date, and an item.
- Enter the amount to refund.
- Select Save.
- Click Use credit to give refund.
- Under Issue this refund via, select the appropriate type of your customer's credit card and manually enter the account number.
- Put a checkmark on Process credit card refund when saving.
- Select OK.
- Click Save & Close.
Additionally, here's an article you can read to learn more about giving a refund to your customer (online or not): Void or refund customer payments in QuickBooks Desktop.
After giving a refund to your customer, consider reading through the steps outlined in this helpful article in creating a list of transactions made by your customers to identify their remaining balance: Customize customer, job, and sales reports in QuickBooks Desktop.
You can always leave a comment below or start a new if you have any other questions aside from creating a customer refund. Stay safe!
