I want to make your customer gets an email notification, @Javy.
The email alerts option in the merchant account is unavailable. You can use the payment receipt instead and email your customer manually. Let me walk you through how:
- Go to the Sales, then tick Customers.
- Select the All Sales tab, then pick the Payment transaction associated to the invoice.
- In the Receive Payment page, hover towards the bottom and then hit Print.
- In the Print preview window, click the Download button and save the Receipt on your desktop.
After that, you can now email your customer and attached the receipt manually.
In case you need help with other customer tasks, click this link to go to our general customer topics with articles.
Let me know if you other questions or concerns. I'll be around to assist you. Take care and have a great weekend.
