Good Afternoon, @JB94.
Thanks for joining in on this thread. This sounds like an error within our system. Don't worry. We can try a few basic troubleshooting steps to help fix this problem.
First, let's create a back up of your company file. Here's how:
- Go to the File menu.
- Pick Switch to Single-user mode.
- Go through step 1 again.
- Hover over Back up Company and then tap Create Local Backup.
- Click Local Backup and then Next.
- Choose Browse and where you want to save your backup company file in the Local Backup Only section.
- This runs a test to make sure your backup file is in good shape before you save.
- Press OK.
- Hit Save it now and Next.
Afterward, delete the partial payment and invoice, and then recreate them. You can also choose credit card without processing it again. Here's a link that may come in handy: Record an invoice payment.
Let me know if you need help with anything else QuickBooks. I'm always here to lend a helping hand. Have a fantastic weekend!
