Hi there, dianejandhllc.
Thank you for coming back and for providing additional information on what you've done to resolve the issue. We didn't receive any reports about customers getting overcharges when processing payments. I'll provide information about payment processing fees in QuickBooks Payments.
QuickBooks Payments charges a fee each time you process a transaction. Fees also depend on how you processed the payment. That said, for swiped transactions, it can cost 2.4% and 2.9% for invoiced and 3.4% for Keyed + 25¢ per transaction.
For additional information, you can click this article: What are the fees for QuickBooks Payments?.
I'd suggest contacting our QuickBooks Payments Support again as provided above. They have the tools to pull up your account to further investigate the exact charges you supposed to receive.
Please also refer to this article to check how long it takes to get customer payments in your bank account: Find out when QuickBooks Payments deposits customer payments.
Please keep in touch with us here in the Community should you need any further assistance. I'm always here to help.
