Hello,
I spent a couple hours going back and forth with QB's and have gotten no where. They either refer me to another division in the company or read the same FAQ’s. I even spent an hour with someone looking at my screen through glance.intuit. Everything seems to be set up correctly but QB is still charging more. Everyone seems speechless and I cannot get an answer
I am trying to find out why we are charge 3.4% +.25 cents per transaction for customers that pay through the invoices we send to them. According to the QB fees it should be 2.9% + .25 per transaction for invoices. When the customers receives the invoice they click on the tab 'Pay Invoice." Here they have the option of credit card, debit or bank transfer. They have to enter their credit card number, expiration date etc...
Quickbooks is charging us for "keyed" transactions but there is not other option for the customer to enter their information
Has anyone else come across this issue? Is there a way to check if we are actually set up for the E-Rate Invoice fee? Another post mentioned going to camps.intuit.com but I cannot seem to find out any information from there.
I should mention we have Quickbooks online. Please help. Every little bit saved adds up
Thank you for your help
