I appreciate the clarification, @alchemy1.
Let me direct you to our best support available so this get sorted out right away. I recommend contacting our Support team to securely look into your account. There, they can investigate the root cause of this issue and can perform some additional troubleshooting steps.
To reach out to them, you can follow the steps shared by colleague MaryLurleenM above.
You can also check our Support Hours page to know the best time to contact them that is convenient for you.
Let me also add these articles that you can use for future guidance. These can guide you on how to merge your customer and personalize your invoice in QuickBooks Online (QBO):
You can always get back to this post whenever you have other concerns or questions with your QBO account. I’ll be around to lend a hand.
