Worm_Return
Level 1

Payments

I am having this same issue!  I have spent about 3 hours on the phone with support. The first time, the agent couldn’t help me. The second time, the agent determined my invoices were corrupted, so I needed to delete and regenerate the invoices.  That seemed to work!  However, when I sent out invoices yesterday, the View and Pay link was missing.  Tried deleting and resending the email and the View and Pay link was still missing!

Called customer service and the agent told me I needed a support package to address the issue as this is not covered under free support!  How is a glitch in your software not covered under support?

I have attached a screenshot of what the invoices look like in response to the admin request on this original post.