david10
Level 1

How do I create a partial refund?

On a single invoice I charged for four different services at $500/each that were to occur over several months.  The customer later decided they didn't want two of the services.  The original invoice of $2000 was paid in full.  I need to refund $1000 for only those two cancelled.  When I try to process a refund I receive the error message "CustomerX's payment doesn’t have an open invoice to go with it".  

Solved