Payments

Thanks for joining the Community, Hi3301. You've come to the right place.
 

I'd be more than happy to help, that's what I'm here for. To verify my understanding, what do you need assistance with inside of your books?
 

At the same time, I can see you're requesting to get in touch with our phone support. There's actually a way callbacks can be requested inside QuickBooks Online. I'll guide you through how it's done:
1. Use the ? Help icon located in the top right corner. A QB Assistant chat window will display, offering assistance.
2. In the Here are some ways to get started. section, choose Talk to a human.
3. The automated system will respond, providing you with two options. Pick Talk to a human.
4. Next, you'll be asked about what you need help with. Enter the appropriate response.
5. Support articles will be displayed relating to the information you provided. Ignore these and hit the I still need a human option.
6. An "OK. Here’s a shortcut to connect with my humans." message will be displayed. Click Contact us.
7. The chat will forward you to a new page. Scroll down to the Choose a way to connect with us area and find where it says We'll call you. Press the Get a call button.
8. You'll be asked to enter your First name, Last name, Email address, and Phone in the available fields. Fill in the requested information.
9. Select Confirm my call.
 

Once you've put in a callback request, you'll see a confirmation page and be provided with an estimated time frame for you to receive the requested call. You can close your chat window at this point.

I've also included an animated image which shows the steps above in action:

Here's a link to the support article database page, which has a lot of helpful resources you may find useful: QuickBooks Online Help Articles

Please feel welcome to respond in this thread if you have any other questions or would rather get assistance here in the Community. Have a great weekend!