Thank you for joining this conversation, Txroofer,
The credit memo could be damage, and that's why you're unable to save it in QuickBooks Desktop. To fix it, the following steps shown below will help repair the transaction:
- Identify damaged transactions based on the QBWin.log.
- Apply the appropriate fix on the transaction/s:
* Damaged link or date
a. Open the damaged transaction.
b. Change the date to 20 years after (for example: 3/1/2017 to 3/1/2037).
c. Select Save & Close.
d. Re-open the damaged transaction.
e. Change the date back to the original date.
f. Click Save & Close.
* Transaction out-of-balance
a. Open the damaged transaction.
b. Add any item.
c. Select Save & Close.
d. Re-open the damaged transaction.
e. Remove the item added in step b.
f. Click Save & Close.
* Damaged item history
a. Open the damaged transaction.
b. Go to the first blank item line.
c. In the Description column, type three periods (...).
d. Click Save & Close.
Once done, try to save the credit memo. If the same issue persists, you can run the Rebuild and Verify Data utilities for other troubleshooting steps.
Let me know how everything goes by commenting below. I'm always around whenever you need help.
Thank you and stay safe!
