I have a payment I have voided that included a credit memo. I have used this process many times to reset the credit memo to a bill, save it, then turn it back into a credit memo and save and close. For some reason I have a credit memo that will not let me save it as a bill. When I hit the save button, nothing happens, I don't get the warning message or anything. I've tried assuming that it saved and put it back as a credit, but the result is the same, the credit memo still has a zero balance.
Has anyone had this happen before? I'm ready to void the credit memo to see if that might work, but hate to go that route since this process has worked for me so many times.
Thank you for your input!
