Hello, @xenangel.
I'd like to make sure I understand what you're trying to achieve in QuickBooks Online. I'll need your help to get more information about the concern.
May I ask how did you record the customer's payment? Is it through the Receive Payment or Bank Deposit window?
Also, it'd be best if you can send a screenshot of your invoice template. These information would help us narrow down where the issue is resulting from and get you the right steps to fix it.
I'll be waiting to hear back from you.
