Thank you for reaching out to the Community. As much as I love to help you, Lgc137, but this is a public forum, and we don't have access to pull up your account for security purposes.
I will route you to the right Customer Support Team for further assistance. As they have the tools to pull up your account in a secure environment and answering any questions you may have.
Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Get the number so you can call us when it's convenient for you.
Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success. Take care!
