pworthyservices
Level 2

Payments

"Aside from using the Record Bounced Check option" - I would prefer to do this, but it is not available for echecks.  gif..PNG

The issue I am having is that the customer is not seeing this as a bounced check.  Quickbooks deposited the money in my account, and still shows response as approved, yet QB removed it from my bank and charged me a fee and lists the status disputed/disposed??

 

[Moderator note: edited customer screen below to protect privacy.]

27385460 customer screen edited.pnggif3..PNGThis shows the deduction from my account along with the fee for deducting it.