I created a credit memo and I want to use it to clear the balance of an invoice. I go to Receive Payment, enter the customer and then select both of the items, the credit and the invoice which has an open balance due equal to the amount of the credit ($340). The "Amount Received" is not zero, which I think it should be because the credit cancels the debit. It shows $340 as the amount received. When I save this, I now have a new payment of $340 which is closed, and my invoice is paid in full. However, my credit memo is still showing as unapplied. If instead I zero out the amount received, then I get a message stating that the transaction will create an additional credit of $340. I'm so lost at this point. All I want to do is use the credit to close the balance due on the invoice. Why is this so hard?
