Hi there, Lucky2529.
We had to remove the account details that you've shared here for the security of your account. This is because the Community is a public forum and all users or visitors of the site can see them.
I can see that you've already called in about the refund. However, we're unable to open accounts or review billing history in this platform.
I would still recommend reaching out to our Customer Service Department once again. They'll be able to check non the refund that was given to you and have this sorted out.
Please follow these steps on how to reach out to them in case you're not able to save their contact details:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Inform them that you need help with your refund, then select Continue.
- Click Start messaging.
I'll be around if you need anything else.
