Hi there, LisaB2001.
Once you create a payment for an invoice, make sure to choose the Undeposited Funds account so it will be available for deposit. It could be that the payment was set up to directly go into a specific account or it's already been deposited.
You can check your Chart of Accounts and make sure you're using the correct account for Undeposited Funds. Also, the recommendations suggested above by my colleagues will help you show those missing deposits in QuickBooks.
If you've done all of those but the deposits are still not showing, I recommend contacting our QuickBooks Care Team for further investigation. If needed, they can initiate a screen sharing to take a closer look at the issue.
Here's how you can reach us:
- Click Help at the top menu.
- Select QuickBooks Desktop Help.
- In the Have a Question? window, click Contact us.
- Enter the details of your concern and click Continue.
- Choose how you want to reach them and enter the needed information.
I look forward to serving you at my best. That said, you can reach me anytime by posting a response below.
