Expenses & Suppliers

Hey Sherry Lynn,

This scenario can be frustrating I know but it happens so don't worry, this should help you resolve it.

Like the QB employee mentioned, If you don't' already have a Pro-Advisor on your team I'd suggest you find one you enjoy working with who can help you on demand & remotely if needed.

So this is your Scenario, right? (more or less, I left out some transactions to make it simpler)

A Supplier owes you $1,000, so next

You need to Record the Deposit to "Accounts Payable" with the Name of your Supplier there.
(You can also use a Credit Card Credit instead of a Bank Deposit if the refund went to a CC instead of a Bank)

After that you can sometimes have the Supplier credit and deposit still show as "Outstanding" so we need to "Pay it off" theoretically.

Go to the Supplier Record and Click "Make Payment" Check off both the Deposit and the Credit on the Account, which should leave you with a $0 Payment Now check your supplier Screen and you should see a $0 balance.

I hope this helps get you on the right track

Please mark this answer as a helpful solution if it answers your question
Thanks
McBride Bookkeeping