emy1
Level 1

Payroll and STP

I CANNOT MAKE ANY TIME ENTRIES. ITS GIVING ME VARIOUS ERROR MESSAGES:

None of the information in the reply from support is still valid. None of the hours are valid. If you can "chat" with me now, please email me a link.

I am wondering how it is paying that I'm paying for Quickbooks' support services and not getting any. My business doesn't have weekends off. How is it i cannot contact support on a Sunday afternoon? I cannot use "chat". Its not available. I cannot call. That is not available. How am I supposed to run a business on Quickbooks when i cannot even bill my clients at the end of the month because this issue has been an ongoing issue with Quickbooks for 2 weeks now and remains UNRESOLVED. Please check case # [REMOVED].

The same thing is happening again, time entries are not saving. I'm just getting a different error message this time. This time it won't let me save any time entries and gives the error message THE WORKER YOU SELECTED HAS BEEN DELETED. PLEASE SELECT ANOTHER WORKER. Noone has been deleted. I cleared the cache. I tried another browser. I tried another machine. I tried another network. I tried "Weekly Time Entries" and that isn't working either. That says "This field is required" right next to my name at the top left hand corner of the weekly timesheet entry page. 

QB TIME ENTRY IS NOT WORKING. THIS IS ON YOU NOT ON ME. I'm not doing anything to cause this. Where are your engineers and why aren't they working on this? How do I contact the Office of the President?