Hi SandiD,
If you are referring to lodging TFN declaration? As per the STP Phase 2 update, customers are no longer required to lodge TFN as this will be included after submitting pay events. Furthermore, STP Phase 2 includes a six-character tax treatment code based on the employee set up. Check this link here for reference: Single Touch Payroll Phase 2 FAQ.
Also, for us to better help you, I recommend contacting directly our Customer Care Team. That way, they can further check your payroll account and ask your details in a secure form.
Feel free to post again in the Community if you have other questions.
